Asked to verify your identity? Here is what may be requested, how to prepare it, how long the official FAQ says a review takes and what happens if you do not respond.
The operator's verification page says the check may ask for a government-issued photo ID such as a passport, driving licence or national ID, proof of address such as a utility bill or bank statement, and confirmation of the payment method used. Not every account is asked for everything, so send what the request names and nothing extra.
A government-issued photo ID: passport, driving licence or national ID. Photograph the full document, flat, with all four corners visible.
A utility bill or bank statement showing your name and address. Make sure the document is readable and not cropped.
Confirmation of the payment method you used. Hide digits that are not needed, and never send a card's security code.
The name on the papers should match the name on the account, so correct mismatches before you submit.
Where the request asks for payment-method confirmation, show only what proves ownership. Large transactions may also require identity and proof-of-address checks, so completing verification early avoids surprises later.
Share the part of a statement or screen that proves ownership and cover unrelated lines.
No PIN, password or card security code is ever part of a legitimate KYC request.
Carry out these checks and your first submission is far more likely to be accepted.
Confirm the address or upload point against the official contact page before sending papers.
Shoot documents in daylight without glare, with every edge in frame.
Make sure the ID has not expired and the proof of address is recent.
Save what you sent and the time you sent it in case you need to follow up.
The official FAQ says document verification takes between 2 and 3 days. That is the source's own estimate, not a guarantee, and a request for extra papers can lengthen it. Wait for the stated period before chasing, then reply on the same email thread. If a restriction is in place meanwhile, mention it so the agent can see the link between the two.
Email the requested documents from your registered address and note the date and time.
This is the review window the official FAQ describes. Avoid resubmitting during it.
Reply in the same thread, quoting your first message, and ask for the current status.
Send exactly what is requested and ask what remains so the process finishes.
Questions about what counts as an acceptable document go to customer support, not to a group chat.
support@winmatch555.com is the listed address. Attach photos in a single message.
Use chat to ask which document type is acceptable before you submit.
Open it to double-check any address you have been asked to use.
Identity papers are valuable to criminals, so share them only with a verified recipient.
Do not send papers to a Telegram or WhatsApp handle that is not on the contact page.
Verification should not cost you money. A request for payment is a warning sign.
Where you can, note on your own copy that it was sent for this purpose.
The terms state that the operator may restrict an account if the requested checks are not provided.
The answers people ask for most when a verification request arrives.
The official FAQ says 2 to 3 days. Treat it as an estimate and follow up in the same email thread if it passes.
The terms say the operator may restrict or suspend an account if you do not provide the identity verification it requests.
The verification page lists passport, driving licence or national ID as examples of a government-issued photo ID, so ask which type they accept.
Use the email address on the official contact page. Only use another channel if you have verified it there.
No. Only one account per user is allowed, and duplicates can lead to trouble.
Account help desk